Terms & Conditions

To purchase or use NooQ products, you must be at least 16 years old. Users under 18 are advised to consult a healthcare professional or seek parental guidance prior to using our supplements.

NooQ supplements are not intended to diagnose, treat, cure, or prevent any disease. Use products only as directed. Consult a healthcare provider before starting any supplement regimen, especially if you are pregnant, nursing, or taking medication. Individual results may vary.

Creating an account is optional but recommended for a better user experience, such as order tracking and faster checkout. You are responsible for keeping your login credentials secure and ensuring that information provided is accurate.

By placing an order through NooQ, you agree that all information provided is accurate and complete. 

Returns

• You may return unopened NooQ supplement bottles within 14 calendar days of delivery.

• Products must be in their original packaging, unused, and in resalable condition.

• To initiate a return, contact our support team at [insert email] with your order number and reason for return.

Refunds

• Once we receive and inspect your returned items, we’ll issue a full refund to your original payment method.

• Refunds are processed within 5–10 business days after approval.

• Shipping fees are non-refundable, unless the return is due to our error.

International Returns

• Customers outside Switzerland are responsible for return shipping costs and any applicable customs fees.

• We recommend using a trackable shipping service to ensure safe delivery.

Non-Returnable Items

• Opened or used supplement bottles

• Products returned after the 14-day window

You agree not to:

• Use our website or services for unlawful or fraudulent activities

• Submit false or misleading information

• Attempt to access other users’ data or accounts

• Engage in behavior that disrupts or damages the site’s function or reputation

NooQ operates globally, but we make no guarantee that our products comply with the laws or regulations of your country. You are responsible for ensuring compliance with your local laws.

Your personal data is handled in accordance with our Privacy Policy (no URL iifüege). We take data security seriously and only collect what’s necessary to improve our services.

To the fullest extent permitted by law, NooQ is not liable for any indirect, incidental, or consequential damages resulting from product use, website access, or third-party interactions.

We reserve the right to update these Terms at any time. Continued use of our site and products constitutes acceptance of any changes. Updates will be governed under Swiss law unless otherwise stated.

These Terms are governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Switzerland.